After -sales service - Yantai Horology Research Institute Co., LTD official website | Yantai Clock and Watch | Clock and Watch Research Institute | Tower Clock

Warranty Service | Warranty period: one...
Warranty period: one year for ship clock series, two years for time synchronization system, one year for tower clock or as agreed in the contract.

Warranty period service: During the warranty period, if the fault is caused by the quality defects of our company's products, our company will be responsible for free repair or replacement, and the related expenses caused by this will be borne by our company.

01
02

| Lifetime maintenance service
After the warranty period, our company provides lifelong maintenance services for the equipment at preferential prices and high-quality services, and provides timely and efficient technical support and service response. For users' emergency requests and sudden equipment situations, we can rush to the site in the shortest time and repair the equipment as soon as possible to ensure the normal operation of the entire system. Service hotline: 0535-6225058
Technical suppor... |
Provide users with all technical data and drawings specified in the contract in a timely manner, and invite users to participate in the technical design review when necessary. For supporting equipment related to the contract equipment, our company provides technical conditions and data that meet the equipment interface requirements. After the equipment software is purchased once, it can be used legally and free of charge forever, and there is no hidden or long-term fee problem. Provide 2 years of legal free upgrade service. Provide legal free upgrade service when the software standard changes.

03
04

| Training
Provide timely training for users on product usage, maintenance and other related knowledge according to user needs. Provide factory training or on-site training for products such as time synchronization systems, and provide relevant materials.
Delivery and Transportation |
Our company strictly delivers the goods according to the delivery date and delivery sequence stipulated in the contract to meet the requirements of the installation progress of the engineering equipment. If the product is damaged or lost during transportation, our company will repair or reissue parts as soon as possible upon receiving the notification.

05